Refund Policy
Last Updated: February 2026
The Refund Policy of Silk Road Education details the conditions under which full and partial refunds may be issued, as well as circumstances that preclude any refund. This policy is designed to provide clarity for partners and students regarding financial commitments and the specific scenarios that may affect their eligibility for refunds.
By determining the responsibilities of both Silk Road Education and the partners, as well as students, the policy aims to foster transparency and understanding in the admission process.
1Full Refund Conditions
Silk Road Education will issue a full refund under the following conditions:
- If Silk Road Education fails to provide any admission and JW202 (Visa Application Form for Study in China) to students after the student has provided all required documents.
- If Silk Road Education provides an admission letter without consulting with the student, and the student does not agree to attend that institution.
Note: Silk Road Education will refund the service charge deposit, not the application fee which will have been paid directly to the University.
2Partial Refund Conditions
A partial refund may be issued under the following circumstances:
- If a student does not receive a visa due to an issue caused by Silk Road Education or the University.
- If a student has a serious family issue (such as a medical emergency) and is unable to travel to China, the student may apply for a partial refund.
- If a student is unable to fly due to medical issues.
3No Refund Conditions
No refund will be issued under the following circumstances:
- If a student voluntarily withdraws at any stage of the process.
- If a student fails in university interviews and refuses to apply to another university recommended by Silk Road Education.
- If a student does not provide all required documents on time, does not attend an interview, or does not take enrollment exams, resulting in admission failure.
- If a student does not receive a visa due to issues on the student's side.
- If a student has any criminal record.
- If a student provides any fraudulent or fake documents.
- If a student refuses to attend English and Chinese Language courses and interview preparation courses provided by Silk Road Education.
- If a student is already in China, no refund will be issued. Any disputes or questions should be resolved before departing for China.